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Splitting Tickets

New Features

Artboard 6

Hot on the heels of our new feature for restoring deleted items, we've also deployed a new feature today that has been requested by a number of our users - the ability to split tickets.

To split a ticket, just head to your chosen ticket, choose the option to the right hand side to Split this ticket into another ticket, then click the split icon to the top-right of the chosen update to split it and any subsequent updates into a new ticket.

Split ticket

Once done, you'll be taken straight to the now split ticket containing all of its updates.

New ticket

As always, please to drop us an email with any questions.

A little bit about the author

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.