Acceptance Criteria

New Features

We've just released a new feature today that a number of our users have shown interest in - the ability to add acceptance criteria to a ticket that must first be satisfied before the ticket can be closed.

Now when you create a new ticket you'll find a new Acceptance Criteria tab at the bottom, where you can add any number of separate criteria to be satisfied. This will also be presented as an option to the right hand side, when editing an existing ticket.

Acceptance Criteria

Any criteria added will then be shown permanently at the top of the ticket.

Current criteria

Once all criteria have been satisfied, the appropriate criterion can be marked as complete, and the ticket closed.

As always, do get in touch with us if you have any questions.

A little bit about the author

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.